Bank Australia suffers outage, leaves customers stranded for hours

Bank Australia says an unexpected outage that left more than 160,000 customers unable to make payments or access their accounts has been resolved.

Bank Australia suffers outage, leaves customers stranded for hours

Australia says an unexpected outage that left more than 160,000 unable to make payments or access their accounts has been resolved.

The bank said it became aware of the outage about 9.15am today, before assuring customers the problem had been resolved about 7pm.

"Thank you for your patience today, the bank posted, .

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"We are sorry again for today's issues, the extended outage and the impact that this has had on you.

"We know that this isn't good enough and our customers rightly expect better from their bank.

"We're frustrated too and we'll be working with our technology partner to understand how this occurred and how it can be prevented from happening again."

The bank quickly took internet banking and its app offline this morning after discovering that transactions and balances were appearing incorrectly.

"Overnight maintenance has caused an unexpected issue with transactions and balances not appearing correctly in internet banking and the app," the bank said this morning.

"We're urgently working to fix this problem to correctly restore balances and transactions for customers as soon as possible.

"Please rest assured your true account balance and transactions will be restored and no money has been taken from your account."

Unhappy customers have taken to Facebook to complain about the outage, calling the delay in solving the issue "not good enough".

Many have posted about how they have been unable to make purchases or carry out their Sunday plans due to the outage.

Source : 9 News More   

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'Pulled my sleeve up because I didn't believe it'

Two former patients of a Queensland hospital have claimed they were discharged without health staff removing their cannulas, 9News can reveal.

'Pulled my sleeve up because I didn't believe it'

Two former patients of a Queensland hospital have claimed they were discharged without health staff removing their cannulas, 9News can reveal.

Maddie claims when she was discharged from Caboolture Hospital, in the state's south-east, in August, hospital staff forgot to remove her cannula.

The 17-year-old said her mother rang the hospital with nurses asking for Maddie to return to hospital. But the teenager was asleep.

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Maddie said the hospital then called her mobile phone and asked her to take it out herself.

"It was like, 'hey Maddie, I think we forgot about it in your arm'," she said.

"They were like, 'I'll tell you how to take it out, you have to be really careful about it'.

"They asked me to grab a Band-Aid after it and start putting pressure on it."

Maddie said she was instructed to place pressure on the area because it could bleed a lot.

Kyla Eccles said Caboolture Hospital also left a cannula in her arm after she was discharged following a day surgery on 2 July.

"I got a phone call notifying me I still had a cannula in my arm," Ms Eccles said.

"I pulled my sleeve up because I didn't believe it and I had a look and sure it was there."

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Caboolture Hospital is the subject of a state government inquiry.

Ms Eccles said she demanded someone from the hospital take it out.

"The nurse that discharged me came here and sat in my front lounge room...took the cannula out," she said.

9News contacted Queensland Health, in relation to both cases and was told: "Due to privacy and confidentiality we are unable to comment about individual patients."

The hospital further said: "Patients should not attempt to remove a cannula on their own."

The hospital is the subject of a state government inquiry.

Source : 9 News More   

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