Bank Australia suffers outage, leaves customers stranded for hours
Bank Australia says an unexpected outage that left more than 160,000 customers unable to make payments or access their accounts has been resolved.
Australia says an unexpected outage that left more than 160,000 unable to make payments or access their accounts has been resolved.
The bank said it became aware of the outage about 9.15am today, before assuring customers the problem had been resolved about 7pm.
"Thank you for your patience today, the bank posted, .
"We are sorry again for today's issues, the extended outage and the impact that this has had on you.
"We know that this isn't good enough and our customers rightly expect better from their bank.
"We're frustrated too and we'll be working with our technology partner to understand how this occurred and how it can be prevented from happening again."
The bank quickly took internet banking and its app offline this morning after discovering that transactions and balances were appearing incorrectly.
"Overnight maintenance has caused an unexpected issue with transactions and balances not appearing correctly in internet banking and the app," the bank said this morning.
"We're urgently working to fix this problem to correctly restore balances and transactions for customers as soon as possible.
"Please rest assured your true account balance and transactions will be restored and no money has been taken from your account."
Unhappy customers have taken to Facebook to complain about the outage, calling the delay in solving the issue "not good enough".
Many have posted about how they have been unable to make purchases or carry out their Sunday plans due to the outage.