Brummie landlords are complained about the most, national survey reveals

Birmingham has seen the highest number of housing complaints about landlords and agencies of any UK council ©1999 - Present | Parkmatic Publications Ltd. All rights reserved | LandlordZONE® - Brummie landlords are complained about the most, national survey reveals | LandlordZONE.

Brummie landlords are complained about the most, national survey reveals

Birmingham has seen the highest number of housing complaints about landlords and agencies of any UK council during the last five years.

The council has received 15,605 complaints since 2015, according to a survey by Online Mortgage Advisor, which put in a freedom of information request to 102 authorities.

Of the 72 that responded, Birmingham came out on top, followed by Barnsley with 10,535 complaints and Waltham Forest Council with 8,518.

The figures reflect the vigorous campaign that local media, Birmingham City Council and local MP Jack Dromey have been conducting over the past six months, calling on the city’s rogue landlords to be forced out of the private rented sector.

Zero complaints

At the other end of the table were Brent Council and Wolverhampton which both boast a surprising zero number of complaints recorded in the last five years. Glasgow was next best with just 47 complaints.

Tonje Odegard, outreach specialist at Verve Research which conducted the survey, admits: “There is a certain disparity in the consistency and uniformity of reporting from council to council, so it could be that Birmingham Council just has a more concise and comprehensive way of reporting – although this can’t be seen as the only reason why numbers are high.” 

​​​​​Complaints were broken into five categories, with disrepair and repairs that cause a risk to health and safety not being done producing the vast majority with 46,368, followed by dishonest or unfair trading behaviour (2,433), harassment (805), illegal eviction/related to evictions (630) and other (226).


Verve says lockdown has seen an abnormally high numbers of complaints being made. Birmingham Council has received 111 complaints concerning illegal eviction or complaints relating to evictions during the pandemic. Twenty-one of the councils reported receiving similar complaints, with Oxford topping the list (175), followed by Bristol (135).  

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©1999 - Present | Parkmatic Publications Ltd. All rights reserved | LandlordZONE® - Brummie landlords are complained about the most, national survey reveals | LandlordZONE.

Source : Landlord Zone More   

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Council launches ground-breaking scheme to buy empty properties off private landlords

Landlords with empty properties in Middlesbrough are being urged to sell up to a local housing group ©1999 - Present | Parkmatic Publications Ltd. All rights reserved | LandlordZONE® - Council launches ground-breaking scheme to buy empty properties off private landlords | LandlordZONE.

Council launches ground-breaking scheme to buy empty properties off private landlords

Landlords with empty properties in Middlesbrough are being urged to sell up to a local housing group looking to source more social rented housing.

The scheme – an initiative between Middlesbrough Council and the Ethical Housing Company (EHC) – aims to tackle both the issue of poor living conditions and the high number of empty properties.

It is expected to get the go-ahead next month to start in Newport, North Ormesby and the town’s central ward.

Councillor Ashley Waters, executive member for regeneration, told the Local Democracy Reporting Service that EHC would work hand-in-hand with the council.

He said: “We blame the landlords for empty properties. Look at the state areas get left in, and how the people who get put in these houses get no support.

“This is about being able to go in and get these homes to what we call a ‘social housing standard’. We’ll then be able to support people in the area with good housing and good rates to improve the area.”

Tees valley

EHC runs alongside the Ethical Lettings Agency, which lets and manages properties for private landlords. The community interest company has a portfolio of more than 60 properties in the Tees Valley area which it has bought from home owners and landlords, often off market. 

Waters added: “If we’ve got £500,000 to spend and they can put in £500,000, then we can do double with the same amount of money.

“We’re not saying to landlords ‘we’re going to buy these properties off you’, or use compulsory purchase orders. What we’re saying is, where we can, we’re going to improve areas.”

EHC director Carla Keegans (pictured) tells LandlordZONE that properties in these areas – covered by selective licensing schemes – are empty largely due to over-supply and poor condition.

“She adds: “We are backed by long-term social investment with a social purpose to help meet housing need. This project is an example of us working with a local authority to help bring up standards in problem parts of the PRS in defined places as part of wider regeneration plans.” 

©1999 - Present | Parkmatic Publications Ltd. All rights reserved | LandlordZONE® - Council launches ground-breaking scheme to buy empty properties off private landlords | LandlordZONE.

Source : Landlord Zone More   

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