Couple among 6000 locked out of state over NSW lockdown

A young South Australian couple locked out of the state because of NSW's COVID-19 lockdown say they feel let down by the border exemption process.

Couple among 6000 locked out of state over NSW lockdown

A young South Australian couple locked out of the state because of NSW's COVID-19 lockdown say they feel let down by the border exemption process.

Ben and Chelsea McQueen have been living in limbo just across the border in New South Wales.

It has been five weeks since they applied to SA Health for a border exemption. They are one of thousands of border exemption applications still being sorted out.

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"We've been stuck on a family friend's station an hour and a half away from Broken Hill," Ms McQueen said.

"It just feels like we haven't been cared about and it just feels like a massive guessing game," Mr McQueen added.

After a stint working in New South Wales the registered nurse and teacher are returning to start new jobs. Mr McQueen is fully vaccinated, while Ms McQueen has had her first dose.

"We had to be back in South Australia today to get our start dates and now we've missed it so we'll have to postpone our start dates for work," Ms McQueen said.

They are among 6000 travel exemptions currently being processed.

SA Health says it is working hard to respond quickly and compassionately to the high volume of requests and measures have been put in place to address delays.

The state opposition today called for more to be done.

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SA Health says it is working hard to respond quickly and compassionately to the high volume of requests.

"It is clear that SA Health haven't been given the resources they need, in order to be able to deal with the long list of applications for people to return back to South Australia," Opposition Leader Peter Malinauskas said.

Mr McQueen labelled the delay unjust.

"It's a shame and it really, it hurts us a lot, and it's yeah, it's really unjust I feel," he said.

"We just hope SA Health can really step up their game."

Source : 9 News More   

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Bank Australia suffers outage, leaves customers stranded for hours

Bank Australia says an unexpected outage that left more than 160,000 customers unable to make payments or access their accounts has been resolved.

Bank Australia suffers outage, leaves customers stranded for hours

Australia says an unexpected outage that left more than 160,000 unable to make payments or access their accounts has been resolved.

The bank said it became aware of the outage about 9.15am today, before assuring customers the problem had been resolved about 7pm.

"Thank you for your patience today, the bank posted, .

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"We are sorry again for today's issues, the extended outage and the impact that this has had on you.

"We know that this isn't good enough and our customers rightly expect better from their bank.

"We're frustrated too and we'll be working with our technology partner to understand how this occurred and how it can be prevented from happening again."

The bank quickly took internet banking and its app offline this morning after discovering that transactions and balances were appearing incorrectly.

"Overnight maintenance has caused an unexpected issue with transactions and balances not appearing correctly in internet banking and the app," the bank said this morning.

"We're urgently working to fix this problem to correctly restore balances and transactions for customers as soon as possible.

"Please rest assured your true account balance and transactions will be restored and no money has been taken from your account."

Unhappy customers have taken to Facebook to complain about the outage, calling the delay in solving the issue "not good enough".

Many have posted about how they have been unable to make purchases or carry out their Sunday plans due to the outage.

Source : 9 News More   

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