Fears over the future of free debt advice

There is growing concern that free, face-to-face advice which helps hundreds of thousands out of debt each year could be cut. Read more: Fears over the future of free debt advice

Fears over the future of free debt advice

There is growing concern that free, face-to-face advice which helps hundreds of thousands out of debt each year could be cut.

New contracts from the Money and Pensions Service (MaPS), which funds most free debt advice in England, will see more money spent on help given over the phone or online.

Debt advisors says that risks leaving some people behind.

MaPS says the new contracts will provide more help to more people.

Jane, that’s not her real name, got into £2,000 worth of debt a couple of years ago.

She says getting advice in person was crucial in helping her get her finances back in order.

“I found an organisation near me and they were really lovely,” she says.

“I went in, we sat around, there was a team of people that worked in different areas.”

‘Part of a team’

“Someone was contacting the council for me while I was in the room so if there was a question I’d speak to them.

“Somebody else was uploading information so all my income was being put on one sheet and that was being sent to everyone.

“Feeling like you were part of a team rather than being interviewed – it helped actually seeing people face-to-face.”

Jane is dyslexic and describes herself as neurodiverse, which refers to the different ways in which some people think, learn and relate to others.

She told the BBC there is no way people like her could get the same quality of debt advice and help remotely; “If I had to have that debt advice over the phone it wouldn’t have been the same at all.

“When we sat at the table, we laid everything out, and put everything into piles. I can’t see how that would happen over the phone.

“If you’re having a phone conversation and then you’ve got to go on email and then there’s an email… it just adds to the amount of chaos going on at that time.

“To go in there it’s a lot quicker to just organise everything [and] sort everything out.”

The funding restructure by MaPS will mean more money will go to a smaller number of larger regional and national centres, leaving less for local, on the ground, face-to-face support.

Debt advisors say while help over the phone or online can work for some, for others, like Jane, there is no substitute for help and advice given in person.

Amy Taylor, a debt advisor and chair of the Greater Manchester Money Advice Group, told BBC Radio 4’s Money Box programme this change in funding strategy could cut the amount of face-to-face advice by between 50% and 60%.

She said that in one area that covers Grimsby and Hull, which was recently named the debt capital of the UK, there are currently 15 debt advisors.

In March 2022, when this new funding comes into effect, there will be four.

“We will be losing that local connection that people need.

“The shift is towards regional or national contact centres rather than having organisations with front doors open where somebody with their carrier bag full of unopened letters [bills] can walk in and get the debt advice they need.

“So the MaPS is directing the funding towards remote debt advice and that is a different thing to what debt advisors do”.

Debt advisors have now started a campaign group and are due to meet a group of around a dozen MPs on 4 November to talk through their concerns.

Questions are also now being raised in Parliament about the changes:

In a statement MaPS said; “”MaPS’ debt advice recommissioning is the most significant investment in debt advice ever made.

“It will materially increase the amount of debt advice available to people in England, ensure services are built around customers’ needs and be based on modern good public funding practices.

“We’ve asked debt advice providers to tell us how they will deliver what customers need, including through continuing to offer face-to-face services.

“We also want them to consider how other channels – such as virtual appointments – should also form part of the service they offer.”

The Scottish government said it believes people should choose how and when they can access advice it provides – which is a mixture of face-to-face, phone and online services.

The Welsh Government said that before the pandemic most of its advice was face-to-face but remote services have helped since then.

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Fears over the future of free debt advice

Source : Business Matters More   

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Why Subtitling Translation Services are Important for Expanding Business?

It is not uncommon for people to think that subtitles are only used in movies and TV shows. Read more: Why Subtitling Translation Services are Important for Expanding Business?

Why Subtitling Translation Services are Important for Expanding Business?

It is not uncommon for people to think that subtitles are only used in movies and TV shows.

However, this is not the case. Subtitles translate spoken words into written text, making them an excellent tool for business owners looking to expand their reach. Whether you’re hosting a webinar or conference call with international customers, subtitling your content will allow your customers to understand what’s being said without having to speak English themselves. Here is why you need a translation service to expand your business.

Subtitles make it Easier for International Customers to Understand Your Products

Many businesses assume that their international customers will know English. However, this often isn’t the case, as even people who speak English may not be fluent or have a high enough comprehension level to easily understand what’s being said in an instructional video for beginners. To expand your customer base and increase sales, you will need a subtitling service to provide subtitles for your videos.

Subtitles also allow non-native English speakers to understand instructions on how to use your products. If your instructions are not available in their language, they won’t purchase your product. This can hurt sales and damage your brand’s reputation.

They make it Easier for Foreign Employees to Understand the Culture of Your Company

Some foreign employees may feel uncomfortable participating in conference calls or video conferences with colleagues if they do not understand what’s being said. Working with an outside service agency that provides subtitles will make your business more accessible to employees who do not speak English or have a low comprehension of it.

Subtitles Increase Engagement with Customers

In webinars, conferences calls, and other video presentations, subtitles allow customers to become more engaged with the speaker. They can take notes, ask questions and follow along with what’s being discussed if they have trouble keeping up with a speaker who speaks too quickly. This increased engagement makes customers happier and improves their satisfaction level.

Using Subtitles Will Improve Your Search Engine Ranking (SEO)

When subtitles are provided for a video, you will automatically receive a signal boost from Google and other search engines. This is because using transcripts and captions makes your content easier to understand and more accessible for those with disabilities and the hearing impaired. It also allows search engines like Google to index your videos faster, which will be placed higher in results.

Subtitles Allow You to Reach a Larger Audience on YouTube

Having subtitles or captions on your YouTube channel videos will allow you to market to more people. Those who are deaf or hard of hearing, non-native English speakers, parents of young children, and others may be more likely to watch a video with subtitles. This increases your chances of gaining new customers while also strengthening the bonds you have with your current customers.

It Increases Viewership Rates

Many people prefer to watch videos with subtitles instead of ones without them. This can increase the number of views your videos receive if you translate and subtitle them for customers who do not speak English or are maybe hearing impaired.

You can also elect to provide only closed captions for your videos on social media platforms like Facebook, Twitter, and LinkedIn. Captions are more likely to be turned on by default when publishing content. This will still allow your videos to reach more people but will also attract more views and engagement.

Subtitling Videos Makes Them More Accessible for Everyone

The deaf and hard-of-hearing community may struggle to understand what’s being communicated through spoken words alone. This can be a challenge for those trying to provide information or conduct meetings, interviews, and webinars with them. When you have your videos subtitled, this community will find it much easier to understand what’s being communicated during these interactions, which will improve customer satisfaction and loyalty.

Subtitles Expand Your Business Opportunities

Subtitling allows you to connect and interact with your target audience, bringing them closer even if they don’t speak the same language. For instance, if you’re hosting a major event for international customers, having your content subtitled will allow everyone to follow along without any major connection issues.

A good translation service like GoTranscript com will expand the number of opportunities you have for interacting with different types of people and businesses because you can provide subtitles or captions in multiple languages. This opens up more possibilities for smaller companies that don’t have the budget to do so independently.


Taking the time to subtitle your videos with a service agency will attract more viewers and improve visibility on social media platforms. These benefits can result in a larger following, improved search engine rankings, and increased customer satisfaction that will help grow your business for many years to come. Subtitling also makes it all easier. With all this, your business exponentially grows.


Read more:
Why Subtitling Translation Services are Important for Expanding Business?

Source : Business Matters More   

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