LAUNCH: Video chat maintenance app for tenants ‘cuts call-outs by 60%’

EXCLUSIVE: A new app aims to save landlords money on costly maintenance by helping tenants sort problems remotely ©1999 - Present | Parkmatic Publications Ltd. All rights reserved | LandlordZONE® - LAUNCH: Video chat maintenance app for tenants ‘cuts call-outs by 60%’ | LandlordZONE.

LAUNCH: Video chat maintenance app for tenants ‘cuts call-outs by 60%’

EXCLUSIVE: A new app aims to save landlords money on costly maintenance by helping tenants sort problems remotely with contractors.

Help Me Fix sets up an engineer within minutes to help the tenant try to resolve the issue over a video call.

If a physical visit is needed, they can provide all the information and photos to get quotes from other contractors, however, it says 60% of problems are fixed by a tenant under expert supervision.

“Engineers will take tenants as far through a process as they can, but if tenants are not capable or willing to sort an issue, they will send a report instead,” founder Ettan Bazil (pictured) tells LandlordZONE.

“We find that the average call lasts eight minutes – there’s no unpacking of tools, tea-making or parking to take up time.”

Call-out costs

Since the pandemic, tenants are less likely to grant access to a property except in an emergency, and are more resilient and willing to tackle issues themselves, according to Bazil, who adds that the service immediately cuts out the £50-100 call-out fee.

App users choose which virtual categories tenants can access, such as gas and plumbing, or they can access help with a wider range including appliances, locks and alarms.

Landlords can also specify how many times tenants are able to use the service and the maximum cost of each call – charges vary from £2-£4 a minute, while a countdown clock on screen lets tenants know how long they’ve got left to talk. Landlords also get alerts when the tenant tries to use the service, and can either authorise or decline each call.

currently just works with property managers and is adding to its 4,000-strong tenant base with 1,200 new tenants each month, but is now looking to sign up private landlords.

©1999 - Present | Parkmatic Publications Ltd. All rights reserved | LandlordZONE® - LAUNCH: Video chat maintenance app for tenants ‘cuts call-outs by 60%’ | LandlordZONE.

Source : Landlord Zone More   

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REVEALED: What new housing secretary Michael Gove thinks about landlords

New Housing Secretary Michael Gove could have landlords’ and letting agents’ backs judging by his previous form ©1999 - Present | Parkmatic Publications Ltd. All rights reserved | LandlordZONE® - REVEALED: What new housing secretary Michael Gove thinks about landlords | LandlordZONE.

REVEALED: What new housing secretary Michael Gove thinks about landlords

New Housing Secretary Michael Gove could have landlords’ and letting agents’ backs judging by his previous form during Commons debates.

The Whitehall big-hitter has previously voted to phase out secure tenancies for life and not to ban letting agents charging tenants, or prospective tenants, fees in recent years, and has also voted to reduce the basic rate of capital gains tax.

During a debate on the, Gove defended landlords, saying: “The Minister could not offer us any evidence because there is no robust evidence that landlords are wilfully depressing their balance sheets and turning away eager tenants simply out of perversity or idleness.”

And in a debate about overcrowding in the housing sector he said: “We also need to recognise that private landlords can play a significant part in meeting housing need.”

During his failed bid to lead the Conservative party in 2016, the former Cabinet Secretary and key Brexiteer pledged to build a swathe of social rented housing.

Housebuilding

Gove called for a “national ambition” to build hundreds of thousands of homes a year, both private and socially rented.

Back in 2007 – while Shadow Minister for Communities and Local Government, Housing and Planning – he had promised that a Conservative government would massively push up the housebuilding target from the 200,000 homes a year pledged by the then Labour administration.

However, this enthusiasm for house-building doesn’t seem to translate to his own constituency of Surrey Heath where he has a record of objecting to new developments.

In 2019, he declared he was “deeply concerned” about plans to build a 1,500-home garden village on the site of Fairoaks airport, while in October 2020 he spoke out against a scheme in Bagshot for 44 homes, almost half of which were to be affordable, complaining it would “alter the character of the village for the worse”. Both schemes got the go-ahead.

©1999 - Present | Parkmatic Publications Ltd. All rights reserved | LandlordZONE® - REVEALED: What new housing secretary Michael Gove thinks about landlords | LandlordZONE.

Source : Landlord Zone More   

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