UK Border E-Gates Fail Leading To Immigration Delays

UK borders have been plunged into chaos due to a systems failure rendering the e-gates unavailable. The e-gates…

UK Border E-Gates Fail Leading To Immigration Delays

UK borders have been plunged into chaos due to a systems failure rendering the e-gates unavailable. The e-gates are typically offered to passengers with UK, EU, and select other passports. Using biometric data, they confirm the individual’s identity before granting entry if all is in order.

UK borders are facing backlogs after e-gates stopped working earlier today. Photo: Heathrow Airport

The UK border experience has been a hot topic since the country reopened following a particularly harsh travel ban earlier this year. Even with the e-gates in operation, it has taken those eligible to use them hours to enter the country on some occasions.

More chaos than usual

In recent months there have been regular reports of lengthy waits at UK airport borders. Due to a system failure, the chaos is growing even further today. Across the country, the e-gates used to speed up immigration into the UK are currently unavailable.

Heathrow Airport first reported that it was experiencing such issues at 13:41 this afternoon. The airport revealed that it was working with Border Force, who administer the border, to find a solution to the problem asap.

With the e-gates out of service, passengers will all need to be manually checked by immigration officers. This will likely lead to large queues for a couple of reasons. Firstly, passengers typically take longer to pass through a staffed desk, as checks are not automated.

UK Border, E-Gates, Heathrow Airport
Passengers likely wished border control was this empty! Photo: Heathrow Airport

The more significant issue is that Border Force will likely have rostered staff as though the e-gates are working. After all, the system’s failure wasn’t scheduled. This means that the same number of staff will likely be handling more passengers than usual. Photos being shared on social media show passenger backlogs extending out beyond the passport control area.

Delays aren’t new

Delays at the UK border haven’t been unheard of since the start of the year. Initially, the UK was late to introduce border restrictions at the beginning of the pandemic. Indeed, Germany had already dropped its strictest travel restrictions before the UK started.

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Since May, an increasing number of passengers have been flowing into the UK as travel restrictions were relaxed. However, demanding document checks still created bottlenecks.

UK Border, E-Gates, Heathrow Airport
Border checks have been stepped up in recent months as the government seeks to control imported COVID-19 cases. Photo: Heathrow Airport

Simple Flying flew into London Heathrow’s Terminal 2 in mid-May. While the e-gates were operational, all eligible passengers had to show their passenger locator form, negative pre-departure tests, and PCR booking confirmations to a member of the border force staff. A handful of staff carried out these checks, meaning that passengers waited for two hours before passing the border control check. Since then, passengers have been reporting similar wait times at some international airports, despite the head of border force vowing to address the issues in May.

Have you been affected by the border control issues? Let us know what you think and why in the comments!

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“One Of The Best Decisions We Made”: American On Widebody Redeployment

American Airlines took the decision not to return to a number of seasonal summer destinations in Europe this…

“One Of The Best Decisions We Made”: American On Widebody Redeployment

American Airlines took the decision not to return to a number of seasonal summer destinations in Europe this year. Instead, it focused on deploying its widebodies into the domestic market. Speaking with Simple Flying, American Airlines’ Chief Revenue Officer Vasu Raja explained why this was such a great decision.

American Airlines’ widebodies have been busy in the domestic market this year. Photo: Vincenzo Pace | Simple Flying

Redeploying the widebodies

The widebodies that American Airlines would usually have been flying to Europe and other long-haul destinations had a very different mission this summer. While the airline maintained its connections to some major points in the international market, many of its widebody aircraft were instead deployed onto domestic routes, giving the airline higher gauge while international travel remained tricky.

This strategy saw American not making a return to several seasonal summer destinations – Croatia, Hungary, Poland, for example – while many of its competitors did. Nevertheless, Vasu Raja, American Airlines’ Chief Revenue Officer, believes it was a good choice. He told Simple Flying,

“For this summer, we didn’t do things like Croatia or any number of things. And we debated it a lot. But major credit to our network planning team who stood by the decision that they made, which was to go and take those widebodies and deploy them into short haul. And as we look back at it, that was probably one of the best decisions that we have made.”

American B787
Raja believes that deploying the widebodies domestically was a great decision. Photo: Vincenzo Pace | Simple Flying

For American, moving its widebodies onto domestic services saw its profitability soar. In the second quarter of the year, it was operating almost as many domestic widebody flights as its competitors were operating internationally. The validation came when the airline compared its revenue per available seat mile (RASM) with its competitors,

“As we looked at everybody’s Q2 results … the RASM we were generating was 200 to 300% of what they were generating on their long-haul services. We were filling those airplanes with customers. Those just turned out to be really great decisions. There is a world where, in our system, having bigger gauge airplanes is absolutely of a paramount importance for us.”

Stay informed:  for our daily and weekly aviation news digests.

Has international changed forever?

American Airlines has historically allowed a proportion of its long-haul operations to be fairly experimental. The airline would take aircraft like the Boeing 767 or the 757 and fly it into smaller markets in Europe for the peak summer season. During the winter, they could point them to the Caribbean or bolster domestic services – it was a model that worked well for those old, inexpensive aircraft.

But the pandemic saw American wave goodbye to these cheap aircraft. The 767, 757 and older A330s are all either out or well on their way out, and that could change the way American plans its international operations in the future.

AA 767-300
American Airlines retired its Boeing 767-300ERs in 2020. Photo: Vincenzo Pace | Simple Flying

“The way we really envision our international system coming back is we want to have widebodies that can go work hard throughout the year … we want to get much better utilization on the new airframes that we have and deploy them really wisely.”

American is thinking hard about its passenger experience too. With the inconsistencies of the cabin products on those older airframes now gone, it has an opportunity to really consider if the configuration is right for the market it wants to serve. International will rebuild around this, and around deploying into those markets where AA can create a unique network product with its partners like British Airways and Qatar.

Raja noted that, with the range of airframes it will have at its disposal in the coming years, it will have even more chances to get this balance right. Peak season Europe might be served by a widebody, but when the demand drops off, aircraft like the A321XLR can pick up the slack, letting the widebody to be redeployed into stronger markets like South America.

Overall, although the pandemic has reshaped American Airlines forever, it has also given it a chance to hit reset on the way it was doing things. Many of the aircraft that have seen retirement as a result of the downturn were not AA’s choice of planes, having been acquired through mergers with other airlines. Now, it has the opportunity to thoughtfully and deliberately rebuild its international network in a way that will be better for the airline and its customers for the future.

Source : Simple Flying More   

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