Why You Should Place Quality At The Heart Of Your Company’s Culture

With so many businesses competing in the same global marketplace, the quality of a company has never been more important. Read more: Why You Should Place Quality At The Heart Of Your Company’s Culture

Why You Should Place Quality At The Heart Of Your Company’s Culture

With so many businesses competing in the same global marketplace, the quality of a company has never been more important.

Advancements in new technologies means prospective customers can easily compare an organisation’s products or services. As a business, it should be your priority to show why you are the leading providers within your industry, that’s why ensuring quality is at the heart of your company culture should be your main focus.

What is quality culture?

Quality culture simply refers to creating an environment where all employees genuinely care about the work they are producing and take the time to ensure the best is being achieved.

Quality over quantity in your company values

Many businesses can fall into the trap of valuing the quantity of customers or purchases over the quality of their products or services. Instilling quality into your company culture and values and providing the necessary resources is where your employees will naturally feel empowered to quality check their own work.

When it comes to the financial sector in particular, organisations who use external auditors find it actually helps to improve credibility as it shows you’re willing to go the extra mile to ensure you’re doing the right thing by your customers.

Accounting Today describes this culture as “first time right” where organisations adopt this mindset to achieve the best results first time. This can be done through auditing and quality assurance checks.

For example, the team at Mitchell Charlesworth are chartered accountants and business providers who understand how auditing can provide value to their clients and ensure brand trust remains strong. They’ve included the quality of their service into company values to make sure they’re delivering what their clients deserve.

Open and honest communication solves problems

When all members of an organisation feel like they can communicate openly, this fosters a culture of trust and enables everyone to review their products or services in an honest manner and understand any pain points or challenges that are present. Team members are then able to workshop these issues and collaborate together on a regular basis to make sure their work is in the best place possible.

Word of mouth matters

Many of our own purchasing decisions come from a friend or family member recommending a particular company to you, or, from in-depth research into their products and reading customer reviews. When you take into account that  74% of consumers identify word of mouth as a key influencer in their purchasing decisions, it’s important to realise the extent of both positive and negative customer feedback and how far they can reach.

When you put a customer or clients’ needs first, you’re more than likely to receive positive feedback for your efforts. Despite this, it’s likely not all of your feedback will be positive, but that’s where users will reveal the issues they’ve faced. You can then garner the information you’ve received and put measures in place to fix the situation going forward.

Convert to quality assurance

Many companies globally use compliance as their “quality assurance”. Oftentimes they pass internal compliance checks but if you were to survey customers about their products, you may find that it doesn’t meet their requirements.

Introducing a culture that focuses on the quality of products or services, can only mean reaping the benefits for your business. Adopting this approach needs to be backed by key stakeholders and management and should be continually reviewed as an essential step to all employee processes.

By choosing quality assurance over quality control, you’re ensuring your auditing processes are conducted in real time and issues are solved prior to deployment. This way, not only will your customers or clients receive quality services, but your organisation can.

Read more:
Why You Should Place Quality At The Heart Of Your Company’s Culture

Source : Business Matters More   

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A Guide to Successful Payroll Outsourcing for SMEs

Among the many challenges of 2020, making adjustments that will optimize efficiency and productivity in the face of pandemic operating measures has been the most significant. Read more: A Guide to Successful Payroll Outsourcing for SMEs

A Guide to Successful Payroll Outsourcing for SMEs

Among the many challenges of 2020, making adjustments that will optimize efficiency and productivity in the face of pandemic operating measures has been the most significant.

To face this challenge, many forward-thinking companies have turned to outsourcing to satisfy a wide assortment of functions.

The concept of outsourcing takes advantage of the skills and expertise of external professionals to address the internal needs of company function. This could be IT, Customer support or even payroll management.

Just about any functional role your team may require is available in the outsourcing market. Let’s examine some of the most significant benefits of outsourcing payroll management to an external professional management solution. Having this tedious task handled by a professional outsourcing service will provide your HR department with a greater capacity to meet the challenges of an unpredictable job market. Furthermore, because your company has most likely already begun outsourcing various functions of your business operations to external professionals such as Payroll Index, the transition can be easily made.

Here are a few important things to keep in mind when you are considering outsourcing payroll for your company.

Reducing Operational Costs

Due to the pressures of the pandemic most companies have already had to rethink their approach to workforce locations and outsourcing payroll could be the next logical step in your company’s plan to reduce operational costs. Payroll outsourcing addresses the time-consuming tasks of tracking, adjusting and reconciling payroll issues and paying attention to the finer details of tax administration.

The initial advantage to this will be a great relief to your HR department to apply the workforce for achieving primary company goals and allow this supplementary task to be handled by external experts.

Focus On Core Business Functions

HR departments were the most affected by the challenges that the pandemic placed on recruitment and retainment plans. Outsourcing Payroll frees up needed resources to allow these strained HR departments breathing room to focus on their core functions.

For example:

  • Engaging employees
  • Improving retention — especially in industries where talented and experienced workforce is in high demand.
  • Improved job satisfaction — essential to attracting top talent
  • Applicant tracking
  • Simplified onboarding
  • Training
  • Performance reporting and employee grooming

An HR team becomes significantly more strategic when they do not have to focus on the peripheral tasks of an efficient payroll management team.  This allows them to specialize their skills at finding the precision talent needed to fill roles directly related to company goals. This greatly enhances the efficiency of the company, by relieving the skills gaps caused by an ever-expanding company.

Technology Integration

By choosing a high-grade and very professional payroll company, your corporation will suddenly have access to better tools and technology for this task. Complete integration in payroll outsourcing means that your company will benefit from cost-saving platforms that will allow for a wide range of functions, your company may not have had before.

  • Payroll and taxes
  • Workforce reporting analytics
  • Benefits administration
  • Employee records and database
  • Time and attendance
  • Employee performance tracking

As your HR department improves their capacity to provide your company with improved services, all other aspects of company function improve as well. Your entire operations will benefit from the improved scheduling, benefits, training schedule, payroll disputes, onboarding and other primary HR functions.

Workforce Planning

Workforce planning tends to be one of the first tasks sidelined in organizations where the HR departments are consumed with the minutiae of running a company. Payroll outsourcing improves your company’s capacity to operate but especially improves their team tracking skills.

  • Your team will then be free to engage in improved
  • Sourcing top talent
  • Phasing out retirees and poor performers
  • Arranging for internal transfers
  • Being more effective in talent management
  • Simplified Certified Payroll

If your company is handling federally-funded projects then you are probably fully aware of how time-consuming the task of certified payroll can be.  Payroll management provides attention to detail in this important process.

Competitive Edge For Recruitment

When it comes to taking on heavy competition, smaller businesses need to streamline their efforts. An HR team empowered with the benefits of outsourcing payroll management. The results of improved HR management, workforce planning, benefits, training, and more will be very attractive talent. People today want to work for companies that have that stability and commitment as this is a good sign of a quality team.

While it may seem like a costly project, in the long run it is a good investment for the amount of benefits provided. As you and your team head out into the future, remember to rely on the power of outsourcing to meet the challenges that will come your way.

 

Read more:
A Guide to Successful Payroll Outsourcing for SMEs

Source : Business Matters More   

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